ChatGPT Citations Are a KPI Now, and Trust Signals Are Why
ChatGPT citations are a KPI now because AI answer engines are starting to influence discovery, consideration, and purchase decisions before a user ever clicks a blue link. That sounds obvious in hindsight, but most teams are still not measuring it. They track rankings, sessions, demo requests, branded search lift, maybe AI referral traffic if they are more advanced than average. What they miss is the layer before the click: whether the model mentions them at all, whether it cites their domain, and whether it pulls support from third-party trust sources instead of their own site. ...
